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The CIS-HAM certification is ideal for IT professionals who work with hardware assets in their organizations, including procurement managers, IT asset managers, hardware deployment specialists, and IT operations managers. Certified Implementation Specialist - Hardware Asset Management certification helps professionals to gain a deep understanding of the ServiceNow platform's capabilities and how to leverage them to manage hardware assets effectively.

To prepare for the exam, candidates can take the ServiceNow CIS-HAM training course, which is designed to help professionals understand the concepts and practices of Hardware Asset Management in ServiceNow. CIS-HAM course covers topics such as asset discovery, resource management, software compliance, and reporting. Candidates can also take practice tests and review the certification exam blueprint to get a better idea of the exam structure and content.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q79-Q84):

NEW QUESTION # 79
Which applications are required to perform a blind audit of your asset inventory?

Answer: C

Explanation:
A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
The ITSM Asset Management application is used to track the financial, contractual, and inventory details of hardware and devices, not to perform audits. References:
1: Audit your inventory - Product Documentation: San Diego - ServiceNow
2: Enterprise Asset Inventory Management - ServiceNow
3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
4: Software Asset Management - ServiceNow
5: IT Asset Management - ServiceNow


NEW QUESTION # 80
To utilize the contract rate cards features, which plugin is required to be activated?

Answer: B

Explanation:
To utilize the contract rate cards features, you need to activate the Rate Management plugin, which provides the ability to define and manage rates for various types of costs and expenses1.
The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract. This is similar to a rate card cost, except the contract contains all the costs2.
The other plugins are not required to use the contract rate cards features. The Financial Management plugin provides the ability to track and manage the financial performance of your IT services3. The Contract Management plugin provides the ability to create and manage contracts for assets, services, and vendors4. The Cost Management plugin provides the ability to track and allocate costs for configuration items, tasks, and projects5. References: 1: Rate Management 2: Cost Management - ServiceNow Elite 3:
Financial Management 4: Contract Management 5: Cost Management


NEW QUESTION # 81
Which of these tables are installed with Hardware Model Normalization? (Choose three.)

Answer: B,C,D

Explanation:
Hardware Model Normalization is a feature that enables users to standardize the data of hardware and consumable models, such as manufacturer, product, model, and device type. Hardware Model Normalization requires the activation of the Hardware Model Normalization (com.sn_hwnorm) plugin, which also activates the Normalization Data Services Client (com.glide.data_services_canonicalization.client) plugin. These plugins install several tables that store the normalized data and the rules for normalization. The tables that are installed with Hardware Model Normalization are:
Device Type: This table contains the device types that are used to categorize the hardware models, such as laptop, desktop, server, printer, etc.
Hardware Manufacturer: This table contains the normalized names of the hardware manufacturers, such as Dell, HP, Lenovo, etc.
Hardware Model Library: This table contains the normalized data of the hardware models, such as manufacturer, product, model, device type, UNSPSC code, etc. This table is populated by the Hardware Model Normalization Content Service, which is a subscription-based service that provides the latest and most accurate data for hardware models.
Hardware Normalize Key: This table contains the rules for generating the normalize key, which is a unique identifier for each hardware model based on its manufacturer, product, and model. The normalize key is used to match the hardware models with the Hardware Model Library data.
The other options, C. Hardware Normalize Key and E. Device Name, are not tables that are installed with Hardware Model Normalization. Hardware Normalize Key is a field in the Hardware Model [cmdb_model] table, not a separate table. Device Name is a field in the Configuration Item [cmdb_ci] table, not a separate table. Reference: Hardware Model Normalization, Demo - HAM Professional - Hardware Model Normalization, Hardware Asset Management


NEW QUESTION # 82
Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

Answer: C

Explanation:
According to the Hardware Asset Management documentation, the Now Mobile app is a mobile application that enables users to access ServiceNow features and functions from their mobile devices.
The Now Mobile app allows users to view the hardware and software assets that are assigned to them, as well as request new assets or return existing assets1.
The Now Mobile app also allows users to create incidents to report issues with their devices, such as broken screens, slow performance, or malware infections1.
Therefore, the correct answer is option C, Now Mobile app, as it is the mobile app that users can leverage to view the assets assigned to them and create incidents to report issues with their devices. References:
Hardware Asset Management documentation
What is Hardware Asset Management?


NEW QUESTION # 83
For advanced risk assessment, risk response can be handled in the following ways:
(Choose two.)

Answer: A,C

Explanation:
According to the ServiceNow Hardware Asset Management documentation, advanced risk assessment is a process of identifying, analyzing, and evaluating the risks associated with hardware assets and configuration items (CIs) in the configuration management database (CMDB)1. Advanced risk assessment uses the Advanced Risk Assessment engine, which is built to address risk through an integrated risk framework2. The advanced risk assessment process consists of the following steps1:
* Create a risk assessment scope: This step defines the scope and criteria of the data to be assessed, such as the asset class, category, or attribute. The risk assessment scope also specifies the frequency and duration of the assessment.
* Create a risk assessment schedule: This step determines when and how often the assessment runs, based on the risk assessment scope. The risk assessment schedule also defines the assessment owner, who is responsible for overseeing the assessment process and approving the results.
* Assign the assessment tasks: This step assigns the assessment tasks to the appropriate assessors, who are the users or groups who have the knowledge and authority to evaluate and update the data. The assessment tasks can be assigned manually or automatically, based on predefined rules or workflows.
* Run the assessment: This step executes the assessment process, which involves sending notifications and reminders to the assessors, displaying the data to be assessed in a user-friendly interface, allowing the assessors to review and modify the data, and tracking the progress and status of the assessment tasks.
* Review the assessment results: This step allows the assessment owner to verify and approve the results of the assessment, before applying the changes to the CMDB. The assessment owner can also view the risk scores, risk indicators, and risk heat maps of the assessed data.
* Handle the risk response: This step involves creating and managing risk response tasks to address the identified risks. Risk response tasks are records that track the actions taken to mitigate, transfer, avoid, or accept the risks. Risk response tasks can be created manually by the assessment owner or automatically by the system based on predefined rules or workflows.
For advanced risk assessment, risk response can be handled in the following ways:
* Create multiple risk response tasks: This option allows the assessment owner to create more than one risk response task for each assessed data, depending on the complexity and severity of the risk. For example, the assessment owner can create a mitigation task to reduce the impact or likelihood of the risk, and a transfer task to shift the responsibility or ownership of the risk to another party3.
* Create at least one risk response task: This option requires the assessment owner to create at least one risk response task for each assessed data, regardless of the complexity and severity of the risk. This ensures that every risk is addressed and documented in the system3.
The other options are not correct because:
* Skipped entirely based on attributes defined in the RAM: This option is not a valid way to handle risk response for advanced risk assessment. The RAM (Risk Assessment Matrix) is a tool that helps to calculate the risk score and risk indicator of the assessed data, based on the impact and likelihood attributes defined in the risk assessment scope1. The RAM does not determine whether to skip the risk response or not.
* Must create a mitigation response task: This option is not a mandatory way to handle risk response for advanced risk assessment. A mitigation response task is one of the possible types of risk response tasks, but not the only one. Depending on the risk appetite and strategy of the organization, the assessment owner can choose other types of risk response tasks, such as transfer, avoid, or accept3.
References:
* ServiceNow Hardware Asset Management: Advanced Risk Assessment
* ServiceNow Hardware Asset Management: Risk response tasks
* ServiceNow Hardware Asset Management: ServiceNow Risk Management


NEW QUESTION # 84
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